Customer Service Associate (Remote)

Fully Remote

Fully Remote$105,000 - $135,000 per year

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** This is an opportunity to join our team of top-notch software engineers working closely together on interesting projects for our clients. This position is fully remote (indefinitely). **

Cluth Softwares LLC is looking for a Customer Service Associate who is a smart, passionate, and curious problem solver with experience using the Microsoft stack to solve business problems. A qualified candidate is a full stack software developer with advanced knowledge of C# and .NET and experience leading software development projects. This 100% remote position is for self-starters with good communication skills, work ethic, and the ability to participate in all aspects of the agile software development life cycle.

Highlights & Benefits of working at Cluth Softwares LLC

  • Work closely with other talented engineers and team members. Our vetting process means you can count on your team members to know what they are talking about.
  • Work from home or work remotely from anywhere you want
  • Flexible work schedule meaning you can work regular hours or choose weekends and evenings
  • Work-life balance is essential and highly valued at Cluth Softwares LLC. If you choose to work more than 40 hours, you’ll be compensated for the extra work!
  • Work on interesting projects solving complex business problems with custom software.
  • 100 hours per year to focus on your professional development. We invest in your growth!
  • Profit sharing bonus means as we’re successful, you’re successful
  • Excellent benefits package including medical insurance, dental, vision, 401(k) matching, FSA, disability, life insurance, and paid parental leave

Typical Tech Stack

  • C# and .NET (latest versions)
  • Blazor or React (JS or TypeScript)
  • Azure SQL
  • Azure PaaS (App Services, Blob Storage, Service Bus, etc.)
  • Azure DevOps for CI/CD
  • Umbraco, Sitecore, or Contentful (when CMS is required)

Primary Duties

  • Solve client needs by building new custom software, enhancements, bug fixes, or consulting.
  • Work on a full scrum team contributing new code and reviewing pull requests on a large enterprise scale software project.
  • Or lead mid-sized software development projects from start to finish balancing work from multiple projects simultaneously.
  • Participate in technical requirements gathering, technology selection, data modeling, Azure infrastructure design, and DevOps & CI/CD process design with guidance from other technical and architecture experts.
  • Architect & develop new applications and features using industry standard best practices.
  • Meet with clients to craft technology solutions that meet their business needs and estimate the effort required to deliver.
  • Collaborate with other software developers on an agile development team.
  • Provide code feedback to other developers through pull request reviews.
  • Share your knowledge at regular talk shop and lunch & learn sessions to help build a stronger team.
  • Other related duties as assigned by your manager.

Required Qualifications

  • Advanced experience with Microsoft stack web development (C#, .NET, SQL Server, Azure, JavaScript, HTML, CSS)
  • Competence in at least four areas in the full stack with advanced experience in at least one:
    1. Backend development (data access, services, MVC, APIs)
    2. Frontend development (HTML, CSS, JavaScript)
    3. JavaScript frameworks (React, Vue.js, Angular)
    4. Database design and development (data modeling, optimization, T-SQL)
    5. Infrastructure (DevOps, CI/CD, source control, Azure)
  • Knowledge of good architectural patterns for writing scalable and maintainable software
  • Proven success leading projects from start to finish
  • Strong technical and non-technical communication skills, both written and verbal
  • Comfortable speaking to clients
  • Ability to estimate tasks effectively and accurately
  • Ability to gather and write strong requirements based on client’s business objectives

Nice to Have Experience

  • Previous consulting experience
  • Working directly with customer teams of various sizes
  • Blazor
  • React or similar (e.g. Angular, Vue.JS)
  • Content management systems (e.g. Sitecore, Umbraco, Contentful)
  • Microsoft Azure or similar (AWS, Google Cloud)
  • Cross-platform mobile app development (e.g. Xamarin, React Native)
  • Other programming languages & technologies (e.g. Node.JS, PostgreSQL, Ruby, PHP)

Our Vetting Process

At Cluth Softwares LLC, we work hard to find the best software engineers capable of developing high quality software for our clients. If you think you’re one of those, please understand that the effort put into this by people like yourself helps us be successful in surrounding you with other top-notch engineers. Here are the steps of our vetting process for this position:

  • Application (5 minutes)
  • Online Assessment & Short Coding Test (50-70 minutes)
  • Initial Phone Interview (30-45 minutes)
  • At-Home Coding Exercise (3-4 hours)
  • Technical Interview (60-90 minutes)
  • Job Offer!

Benefits Package Details

  • Medical Insurance: up to 90% of your monthly medical premium (HSA options available)
  • Dental & Vision Insurance: up to 50% of your monthly dental and vision premium costs
  • 401(k) plan: company match up to 4% of salary
  • Profit sharing bonus: up to 15% of salary paid quarterly
  • Extra compensation: for extra hours, off-hours work, and customer referrals
  • Flex Spending Account (FSA) for Dependent Care & Healthcare Costs
  • Short Term Disability: $500/week for 12 weeks
  • Long Term Disability: up to $6,000/month
  • Group term life and AD&D insurance: $50k
  • PTO, standard holidays, 2 floating holidays
  • Paid parental leave: 2 weeks
  • Staff development program: 100 hours/year plus training costs

About Cluth Softwares LLC

Cluth Softwares LLC is a fast-growing software development and consulting company serving clients across the country and beyond. We are building a team of talented software engineers, database architects, UX designers, and project managers capable of developing high-quality custom software services for our clients.

We are a remote-first company

From our inception, we offered a remote-friendly culture supporting work flexibility beyond the norm. When the pandemic of 2020 hit, all we had to do was clean out the fridge and the shift to working fully remote began. Seeing this as an opportunity, we shifted to being a remote-first company and hiring people from anywhere. We still offer that Minnesota-nice, Midwest friendly attitude but now with people all over treated the same whether they know what the skyway system is or not.

Your career grows with us

Working with talented engineers on interesting projects makes this an engaging work environment for people passionate about software development. Learning by working directly with our experienced team, utilizing our staff development program, and solving complex problems on a variety of project provide ample long-term career development opportunities.
At Cluth Softwares LLC, your ideas will be heard, you will grow exponentially as a master of your craft, and you will enjoy working other dedicated team members to deliver software solutions for our clients.

Check out what others say

Check us out on Glassdoor to see how employees enjoy our remote working structure, flexible hours, profit-sharing program, and more!

#CluthSoftwaresLLC
Fully Remote
$105,000 - $135,000 per year

Customer Service Associate

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Questions

For the following questions, rate your experience in the following using these guides:

  • No Experience: You have not used it.
  • Beginner: You have dabbled with it but require help or googling.
  • Competent: You have used this in production and can do tasks on your own.
  • Advanced: You can show others how to use it.
  • Expert: You know this concept in-depth and could teach a class.

For the following questions, indicate how interested are you in working with each area in the full stack.

Cluth Softwares LLC is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace that values and celebrates the unique backgrounds, experiences, and perspectives of all individuals. Employment decisions at Cluth Softwares LLC are based on merit, qualifications, and business needs, without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or any other protected characteristic as established by applicable law.